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FREQUENTLY ASKED QUESTIONS

Pre-Sale Questions


Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. Pay Pal - Most Major Credit Cards, Check, Money Order or Send Payments via U.S. Mail please Contact Us for more details

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. No - adult sites, pornography sites, hate sites, violent sites, or anything that CTK Hosting, Inc., as a Christian based company, has the sole reserved right to deem inappropriate. Also see the Terms Of Service for more details

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly, however you can receive up to 4 months free per year by paying annually Individual Hosting Plans or quarterly Reseller Hosting Plans.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 30 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.



DNS Questions

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
 

Control Panel / cPanel Questions

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.
 

FTP Questions

Q. Where can I download a free FTP client?

A. You can download WS FTP from here, however we do not in any way endorse, warantee, or guarantee this product. Helpful hint: always be very careful what you downloald onto you computer.

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow up to 24 hours for your FTP password to sync with your Cpanel password.
 

Path Questions

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl


Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to Image Magick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail



E-mail Questions

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.


CGI/ASP/PHP/MySql/JSP Questions

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.


Software Version Questions

Q. What version of php are you using?
A. We are using version 4.3.9

Q. What version of perl are you using?
A. We are using version 5.8.4.

Q. What version of MySQL are you using?
A. We are using version 4.0.20 standard

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel and WHMx(reseller) versions.


Billing Questions

Q. How do I get the 30 day money back?
A. Simply email billing@CTKhosting.com with your username, password, and why you wish to cancel within thirty days, and if approved we will process your a refund in less then 24 hours. Refunds do not apply to reseller plans.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted monthly, quarterly, annually, etc.

Q. How do I stop billing?
A. If you wish to close your account simply email billing@CTKhosting.com with your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL Questions

Q. What is the difference between shared and private SSl?
A. A shared SSL displays as https//IPaddress/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private SSL from you and what type is it?
A. Please email support@CTKhosting for this type of request.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared SSL on each site manually that will require it, please email support@CTKhosting.com regarding this type of request.

Q. I'm going to purchase my own SSL what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $100.00 installation fee.

Q. How do I transfer a SSL A. Every place that sells SSL's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomain Questions

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a subdomain in the cPanel, it asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the subdomain will not work. Example... I want to create the subdomain example.ctkhosting.com so my sub name is going to be example. If I already have a folder in my ftp named example I need to delete it or rename it to something different before I create the subdomain with the name example from cPanel.

Q. What is a subdomain?
A. www.yourdomian.com is a domain name. A subdomain is anything that comes before your domain name like example.yourdomain.com this is a valid subdomain presentation. www.yourdomain.com.badexample is not a valid subdomain.

Addon Domain Questions

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN! A. You cannot create an addon domain if your DNS hasn't proprograted to the servers already. So after you change the sites DNS you are trying to add you will need to wait 24-48 hours and up to 7 days for your old domain registrar to point to us. It has to be fully propagated before attempting to create your addon domain.

Q. There are three fields cPanel asks for when creating an addon domain.
1. You will put in the yourdomain.com do not put www in the name the automatic system will reject it!
2. Username/directory/subdomain Name: This will be the folder cPanel creates in your main accounts FTP.*** MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username: company you cannot have a folder in your account named company already. If you do and still try creating the username for the addon domain to be company you will have many errors!!!
3. Password: Fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added? A. The cPanel creates it the same way as a subdomain by creating the folder within your main sites FTP. Please ignore this! It is a fully functional and is only called a subdomain when in fact it is an addon domain.

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